Privacy Policy & SMS Terms

Privacy Policy

Xtreme Towing & Auto Repair (“we,” “us”) provides towing, auto repair and tire service from 20 Old Deerfield Pike, Bridgeton, NJ 08302. This policy explains what information we collect when you use our website, why we collect it, and the choices you have.

Information you give us

• When you book an appointment: your name, mobile number, email (optional), vehicle year, make and model, the services you need, symptoms you report, your notes, and the drop-off time you choose.
• When you request a tow: your name, mobile number, where the vehicle is, where it's going, what happened, the vehicle, when you need it, and your notes. If you tap Use my location, also your phone's GPS location at that moment, only so we can find you. We never track your location after that.
• When you use our chat: the messages you type and, if you ask us to get back to you, your question and mobile number.

Information collected automatically

• How you found us: if you arrive from an ad or a link, we record where you came from (for example Google, Facebook, or an ad name) with your request, so we know which ads work.
• Preferences in your browser: your language (English or Spanish) and where you arrived from are stored in your own browser so the site remembers them. We don't set our own advertising cookies.
• Third-party services: our map is provided by Google Maps. If we use tools such as Google Ads or Meta (Facebook) to measure our ads, those services may collect information about your visit under their own privacy policies.

How we use your information

• To schedule and perform the service you asked for, including towing your vehicle.
• To contact you about your appointment or request by text or email: confirmations, reminders, what we found, prices for your approval, arrival times, and ready-for-pickup notices.
• To answer your questions.
• To keep service records, improve our website, and understand which ads work.

How we share your information

We do not sell your personal information. We only share it:

• With providers that help us operate, such as Supabase (to store your appointments and requests), our email provider, our text-message provider, our shop management software, and Google (to show maps), only to serve you.
• With your motor club or insurance company, only if you ask us to.
• When required by law, or to protect the safety of our customers, our crew or the public.

Your mobile number: we do not sell, rent or share your mobile number or text-message consent with third parties or affiliates for their marketing purposes. Text-message opt-in data and consent will not be shared with any third parties.

How long we keep it

We keep appointment and service records as long as we need them for your service history, warranties, and legal or tax obligations. After that, we delete them.

Your choices

• You can ask us to see, correct or delete your information at any time. Use the contact details below.
• You can stop text messages at any time by replying STOP.

Security

We use reasonable measures to protect your information, such as password-protected accounts and trusted providers. No online system is 100% secure.

Children

Our website is for adults seeking vehicle service. We don't knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date.

SMS / Text Message Terms

These terms apply to Xtreme Towing & Auto Repair appointment and service text messages.

• How you sign up: by checking the text-message box when you book on our website, or by giving us your number in our chat so we can reply.
• What we send: appointment confirmations and reminders, what we found and the price for your approval, ready-for-pickup notices, tow arrival times, and replies to your questions. We do not send marketing messages.
• Message frequency: varies based on your appointment or request.
• Cost: message and data rates may apply.
• To opt out: reply STOP at any time. You'll get one confirmation message and no more texts unless you sign up again.
• For help: reply HELP, or contact us (see below).
• Not required: agreeing to texts is not a condition of buying any service. You can choose email updates instead.
• Carriers are not liable for delayed or undelivered messages.

Your number and consent are handled as described in our Privacy Policy.

Contact us

For questions about this policy, or to see, correct or delete your information: